Download our secure connection tool to let your technician access your computer. Stay on the phone — your technician will guide you through the rest.
• Please access this page from your computer to download the support tool.
A small file will download to your computer.
Find it in your Downloads folder and double-click to open.
Stay on the phone — your technician will guide you through the connection.
When finished, the connection closes and nothing stays on your computer.
Click the button below to download the remote support tool. Your technician will walk you through the rest.
Yes. Your connection is encrypted using 256-bit AES encryption. No data is stored after the session ends.
No. When the session ends, the connection closes and nothing remains.
Only download the support tool when instructed by a Vertiswitch technician. Never share your session with unknown callers.
Find the file in your Downloads folder, double-click to open, and stay on the phone. Your technician will walk you through the rest.
Reach out through the contact form and we'll get in touch to discuss how we can help.